Dear SISUMOI Cutomers,
SISUMOI's top priority is the health and well-being of our employees, partners, and you—our valued customers. We understand that the people who depend on our products and services are concerned about the implications of the Coronavirus (COVID-19) and our ability to serve them. Please be assured we are monitoring the situation closely and are taking ongoing actions to keep everyone safe.
- Warehousing & Packaging: SISUMOI is following the guidelines issued by the CDC, WHO, and local authorities to keep our team safe. We’re taking enhanced precautions across our supply chain and asking our third-party partners to do the same. This includes sanitation and increased workplace cleansing at our distribution facilities, actively encouraging sick employees to stay home, and enforcing healthy hygiene habits in the workplace.
- 3rd Party Delivery: Expect Delays: We’re working closely with our shipping partners who are following guidance from the World Health Organization and are conducting detailed employee awareness campaigns about COVID-19 to stay safe and prevent further spread. The safety measures we’ve taken (social distancing, the use of PPE, regular cleanings, etc.) as well as the industry-wide changes are making us reduce our speed by more than double. We’re seeing delays in our supply chain, including distributors and shipping carriers.
- Important Notice: We have modified our Shipping & Returns processing time. Please know we have implemented extra precautions to protect against COVID – 19. Per communication on the CDC website, it is currently believed that coronavirus can live up to 24 hours on corrugate and three (3) days on plastics and stainless steel. Therefore, we are implementing a three (3) day quarantine of all returned packages. As a result of these precautions, you may experience some delays in receiving your items. Once your order has shipped, you will receive an email confirmation. Please expect a delay in processing your return refund while we implement these extra safety measures to protect our staff. We sincerely apologize for any inconvenience this may cause. Although there is a lot of uncertainty right now, there’s one thing we know for sure: You are going to love your SISUMOI order when it arrives!
We understand that these are uncertain times and hope you can take comfort in knowing that we’re doing everything we can to keep our communities safe and healthy. We will continue to provide updated information as the situation evolves.
We love hearing from you, so please reach out to us with any questions. Our Customer Care Team is available for you always at firstname.lastname@example.org.
Thank you so much for your continued support. We are truly grateful for you and couldn’t do it without you!
Your SISUMOI Family